top of page

Terms of use


The articles produced and offered by Au bout du fil are those which are available on the site at the time of consultation by the user and within the limits of available stocks.

All items are described and presented as accurately as possible. The photographs and texts illustrating the articles are not contractual

Making contact

Au bout du fil undertakes to contact the customer no later than 48 hours after confirmation of the order in order to settle the details of the personalized order.

The prices

The prices displayed on my site are the prices applied excluding shipping costs.

Au bout du fil reserves the right to modify these prices at any time but the items will be invoiced on the basis of the rates in effect at the time the order is placed, subject nevertheless to the availability of the items.

The delivery

Delivery times are indicated for information on the site but are not guaranteed and Au bout du fil cannot be held responsible in the event of late delivery. When choosing the delivery method, the customer must ensure that all his information is correctly completed and choose his delivery preferences in the event of absence via the dispatch confirmation email from Bpost.

In the event that a package arrives open or damaged, it is imperative that the customer refuses delivery thereof, without which the responsibility for the lack or deterioration of an item will be attributed to him.

It will be up to the customer to keep any proof of return, which supposes that the articles are returned by registered mail or by any other means giving a certain date to this sending.

In the event of an error when providing delivery data, Au bout du fil will not be held responsible. In case of refusal by the customer of the package, the return shipping costs will apply. A contact with the carrier will be established and a refund will be provided if the conditions have been met.

Pick up at my home

When the customer opts for a withdrawal at my home, he is asked to wait for a message announcing the preparation of his order as well as the date of withdrawal.


The accepted online payment methods are Bancontact, Paypal, Visa, Maestro, Mastercard.

Payment is secure.

Right to retract

Depending on the country where you reside, if the customer is a consumer, you have the right to cancel your order under European Directive 2011/83 / EU of Consumer Protection. You can notify me of your decision to cancel your order and request a refund within 14 days. However, 10% of the total amount of the order will be charged to cover the administrative costs of the cancellation.

Customs duty

Any order placed on the site and delivered outside of Belgium may be subject to possible taxes and customs duties which are imposed when the package reaches its destination.

These customs duties and any taxes related to the delivery of an item are the responsibility of the customer and are his responsibility. Au bout du fil is not required to verify and inform its customers of customs duties and applicable taxes. To know them, it is up to the customer to obtain information from the competent authorities in his country.

Modifications of the general conditions of sale

Au bout du fil reserves the right to modify the general conditions of sale.

In the event that one of the terms of the general conditions of sale would be considered illegal or unenforceable by a court decision, the other provisions will remain in force.

In addition to this, you need to know more about it.

For any other question, please contact me by email at the following address: or by phone on 0494 46 47 39.

In addition to this, you need to know more about it.

bottom of page